FAQ

Schedules, rates and access

Opening hours are 10am. except on December 25 and January 1 when we open at 11 a.m. Closing times vary throughout the year. Select the day of your visit on the calendar to find out the opening and closing hours.

We open every day of the year. Select the day of your visit on the calendar to find out the opening and closing hours.

You can access the park up to one hour before closing. BIOPARC closing times are conditioned to the hours of sunshine at each time of the year. Check closing times on our calendar.

Leaving and re-entering BIOPARC is not permitted unless a new ticket is purchased or, in exceptional cases, authorized by BIOPARC staff.

Park rates are different depending on the type of entry, age, special conditions, etc. Ticket prices vary depending on the time of year. You can select all our rates and discounts here.

Visiting the park is free for children under 4 years old. From 4 years old to 12 years old, they can benefit from the reduced rate. From 13 years old the general rate applies. A document proving age may be requested. Check all the rates and discounts on this link.

People under 14 years of age must be accompanied at all times by an adult who will take care of them. BIOPARC may request documentation that accredits the person of legal age as legal responsible for the minor. Minors must enter accompanied at all times by a responsible adult. The ratio is one adult person responsible for a maximum of 5 minors.

Minors over 14 years of age can visit BIOPARC without the need to be accompanied by adults. In this case, it is essential that the guardian or legal representative of the minor sign this document and provide photocopies of the DNIs or passports, both yours and the minor's. Each minor must present an individual document signed by the legal representative.

The reduced rate applies to:

  • Large or single-parent family (necessary accreditation with Official Title of large or single-parent family, family book).
  • Minors under 25 years of age with a youth card or university student card (national or international).
  • People with disabilities/pensioners: Consult conditions.


A document proving age may be requested.

We have implemented a time slot system to facilitate entry by distributing the flow of people. This operation allows access to the park from the chosen time until just before the beginning of the next section, which makes it possible to control the number of people entering the park at each interval. However, if the cause is justified, access can be made before or after the selected time slot.

If you have purchased your ticket but cannot come, we will refund your money. You can request it via email including the following information:
  • Indicate in the subject of the email: RETURN TICKETS.
  • Provide us with a contact phone number in case we need to talk to you.
We will contact you within a period of no more than 72 hours. Please check your spam folder.
Access is permitted for guide dogs for blind people and assistance dogs, upon presentation of the corresponding accreditations*. Due to the characteristics of BIOPARC Valencia, these visits require special attention, entail specific rules and it will not be possible to access the Madagascar area and the Educational Exhibition of the Amphitheater, so it is recommended to contact the park in advance (via e-mail info@bioparcvalencia.es or by phone 960.660.526) to have complete information and with the aim of speeding up and facilitating entry as much as possible. *The documentation provided must be current at the time of the visit and the supporting documents must be originals (photocopies are not valid).

When the degree of disability of a person (in possession of an Annual Pass or day ticket) makes it necessary for them to be accompanied by another person to be able to visit BIOPARC Valencia, this companion will be able to access FREE of charge as long as the requirements are met. following conditions:

  • The degree of disability is equal to or greater than 65%.
  • The degree of disability is less than 65%, but reduced mobility or the help of a third person has been recognized.
  • The degree of permanent disability is of great disability.
  • Have the degree of dependency recognized.
  • The entry of the person with the recognized degree of disability must be of the “General”, “+65” and “Reduced” Discount modalities and of the B! Annual Pass! “General”, “+65” and “Children”. Not combinable with other discounts and/or promotions.

THE OFFICIAL DOCUMENTATION NECESSARY TO PROVIDE THE DISABILITY It will be any of the following official documents that must be presented at the park ticket offices:

  • Disability card.
  • Certificate of the degree of disability.
  • Resolution of degree of dependency.
  • Resolution of permanent disability in the degree of great disability.

The documentation provided must be current at the time of the visit and the supporting documents must be originals (photocopies are not valid).

Pass B!

With the Annual Pass B! You can visit the park as many times as you want throughout a year. It is personal and non-transferable and BIOPARC may request documentation to verify the identity of the holder and/or the conditions of application of the corresponding rate.

The Annual Pass B! It is the best option to experience the evolution of the park, meet the new babies or enjoy one of the best animal parks in the world whenever you want.

With the +1€ from your Pass B! You help develop nature conservation programs through the BIOPARC Foundation.

There are 2 types of Annual Pass B! valid every day of the week so you can choose the one that best suits your needs:

  • Pass B! Individual
  • Pass B! Herd. Aimed at small groups of 3 people or more, it offers the possibility of combining general, children's and +65 modalities. Each person has their Pass B! non-transferable that you can use independently. It is necessary to purchase all Passes at the same time. All Passes that make up the pack must be paid. In the Pack there must always be at least one person of legal age. The proportion of minor members of a pack may not be higher than one adult person for every 5 minors.


Check the rates in this link.

With your Pass B! You can visit BIOPARC once a day for one year from the date of purchase and according to the conditions of Pass B! that you have acquired. You will not be able to leave and re-enter the same day.

You cannot access BIOPARC facilities with Pass B! from Holy Thursday to Easter Monday. To access these days there will be a 50% discount on the applicable day ticket rate.

In the event of total or partial closure of BIOPARC, it will be communicated as early as possible. In any case, said closure will not give the right to a refund or claim from the holder of Pass B!

For reasons of capacity, access to the park and/or certain areas may be limited and people will have to wait their turn for access, if necessary, during opening hours. BIOPARC may also activate an online reservation system. In this case, it will be mandatory for the B pass holder to use it! to access the park.

The B pass! from BIOPARC Valencia also gives you access to BIOPARC Fuengirola and BIOPARC Acuario Gijón, only once to each park during the validity of the pass and always taking into account the particular access conditions of each BIOPARC. This access will always be under the reservation and visit system of each BIOPARC. You must contact the park you want to visit at least 5 days in advance, where they will confirm the day and time of the visit, as well as the access conditions.

Pass B! It will last for one year from the date of purchase. After this period, the holder may renew it, as long as it proceeds in accordance with the issuance policy and upon payment of the fee applicable at the time of the request, to continue enjoying another year of open nature.

The passes can be enjoyed from the day of purchase and their expiration date will be 1 year later.

Pass B! It is valid for individual visits. In case of visits with group rates, Pass B! holders They will not be taken into account when calculating the minimum necessary to form a group (minimum 20 people).  Pass B! It is not valid on school and/or children's group visits that have an educational, specialized and personalized focus.

  • Large or single-parent family: Necessary accreditation with Official Title of large or single-parent family, family book.
  • Minors under 25 years of age with youth card or university student card (national or international).
  • People with disability / pensioners: Accreditation is essential. Free accompanying access for people with disabilities. Consult conditions in the Hours, rates and access section of this page. 

Discounts for large/single-parent families, people with disabilities, pensioners and young people cannot be combined with each other and are not applicable to the Manada Pass.

More information in  this link.

Because by purchasing the B! Pass, you collaborate with the conservation of the environment, since for each B! Pass Whatever you buy, BIOPARC will allocate €1 to conservation programs for endangered animal species as well as their habitats through the BIOPARC Foundation.

Whenever you can, visit us during the week and if you come on weekends, it is advisable to visit on Saturday and visit in the afternoons.

All those who request it may be holders, after completing the registration application and paying the fee applicable at the time of the application.

Persons who BIOPARC considers have made fraudulent or deceptive use of the B annual pass may not be holders. in previous editions.

BIOPARC always reserves the right of admission.

The annual ticket can be requested and purchased at the BIOPARC ticket offices and also online at www.bioparcvalencia.es.

In case of loss, theft, suspicion of possible fraudulent use or deterioration, the owner must notify it as soon as possible by email: mundoberde@bioparcvalencia.es where you will be told the next steps to follow.

The holder is solely responsible for any fraudulent or improper use that may have been made of Pass B!

Yes. For each year, BIOPARC will determine the commercial policy applicable to the B! Pass, establishing its issue number corresponding to the current annuity, as well as its prices and the remaining conditions for its acquisition.

Renew your B Passes! digital on our website and SAVE YOURSELF from filling in your details again, uploading the photo, etc.!!

To renew the PB! or the PBs! whatever you want, you just have to follow this link and once you have renewed them, you will automatically receive your new Pass B! at the email address you indicated to us.

When there is a change in the applicable rate (from children to general or from general to +65) the annual pass cannot be renewed. In these cases you will have to purchase your pass with the new applicable rate according to the holder's particular conditions.

To benefit from a promotion it is not possible to manage the renewal and it is necessary to make a new purchase of the B Passes! and fill in the data again.

When renewing your passes or renewing and purchasing new passes you can also benefit from the HERD modality. It is necessary to purchase all the passes at the same time and it will be in the last step of the purchase, before paying, where you can check the Manada x3 or Manada x4 discount depending on the number of passes that you are finally going to renew.

BIOPARC will verify the holder's data after the renewal, and may cancel the B Pass! in case of detecting that the particular data and conditions of the holder do not correspond to the rate of Pass B! renovated.

If you need more information, do not hesitate to contact mundob@bioparcvalencia.es

We hope you enjoy another year of BIOPARC's Open Nature.

Consult the general contracting conditions. The contract has a duration of one year and comes into effect from the date of acquisition of Pass B!

Once the purchase of Pass B! It is not possible to return the price paid, neither in whole nor in part. Likewise, it is not allowed to make changes to the ownership of the card.

The possible costs of issuance, management, renewal, reprinting, loss or similar that were in force at the time of acquisition of the pass. These expenses will be available on the BIOPARC website.

In the price of Pass B! Other services such as parking, lockers, photographs and all those that are not exclusively those for access and/or stay in the facilities are not included. BIOPARC reserves the right to organize shows, attractions, activities, exhibitions or events at its facilities that may or may not be included in the price of Pass B! Likewise, Pass B! It does not give the right to access paid shows, attractions and activities, exhibitions or temporary events organized by companies other than BIOPARC.

Any use other than that mentioned in this document contrary to the operating rules of BIOPARC will be considered fraudulent or deceptive by the holder and is sufficient reason to annul the validity of Pass B! and remove it permanently.

In particular, the use of the B pass! by a person other than the owner will be immediate cause for its cancellation and withdrawal.

BIOPARC can never be held responsible for any damages that this may cause to the owners. It may happen that the cause of use by a person other than the owner has been theft or loss by the owner. In that case, please consult point 11, since the holder is always responsible for the use of the card.

BIOPARC, like any other space, has capacity limitations and if it is full, for safety reasons, pass B! The possibilities of the visit may be limited.

In order to guarantee maximum enjoyment of the visit, avoid crowds and for security reasons, in cases of excessive influx of public that could hinder operations, BIOPARC may limit entry to its facilities and/or certain areas, for a specific period of time or even for that day.

BIOPARC, with the aim of guaranteeing the best operation and capacity control, can also install a prior reservation system for visiting the park. Making this prior reservation necessary and essential for the visit.

BIOPARC may limit the access of the B! pass holder for operational reasons, capacity or special events on certain days of the year. These days will be communicated with sufficient advance notice.

In accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (GDPR), we inform you that the personal data collected from the interested party or from public sources will be processed under the responsibility of RAIN FOREST VALENCIA, SA for sending communications about our products and services and will be kept as long as there is a mutual interest in doing so. The data will not be communicated to third parties, except legal obligation. We inform you that you can exercise your rights of access, rectification, portability and deletion of your data and those of limitation and opposition to its processing by contacting C/ Padilla, 26 4ª 28006 MADRID (MADRID). E-mail: dpobioparcvalencia@ideasnormativas.es. If you consider that the treatment does not comply with current regulations, you may file a claim with the control authority at www.agpd.es.

The owner may request any type of information by sending an email to mundob@bioparcvalencia.es, or by calling 960 660 526.

The photograph you upload must be of the face of the person in question, in which it can be clearly identified: without hat, mask, sunglasses, fantasy makeup, filters, etc. 

If you bought several passes, check that the photo corresponds to the information of each holder.

Check that it meets the size and format requirements: 

  • Maximum weight 500kb.
  • Allowed formats: JPG or PNG.


If you still can't upload it, contact us through
info@bioparcvalencia.es 

If you need to make any modification to the data, contact us through info@bioparcvalencia.es 

Once the purchase of Pass B! You do not receive it immediately, as the data verification process begins. 

  • Step 1. You will receive an email with your purchase summary and the steps to follow to be able to use your Pass B!
  • A link to access the file where you must upload the data as a Pass B holder!
  • The subscription code for your Pass B!
  • An initial password to access your Pass B token!

If you have purchased more than one Pass B! You will receive as many codes and keys as you have acquired. Each Pass B token! You must complete it with the data of the owner, checking that all the data is correct and does not contain errors.

  • Step 2. From BIOPARC we check the data and the photo that you have sent us. 
  • If the information is not correct, we will send you an email so you can correct it and we can check it again.
  • If the information is correct, you will receive an email with your Pass B! digital that will be active within a maximum period of 24 hours from when you receive it.

Once you receive Pass B! in your email, you can now visit the park. Please check your spam folder during the process. 

Pass B! It is valid all year round, except for Easter holidays (Thursday to Monday). If you also want to access BIOPARC any of these 5 days, a 50% discount will be applied to the corresponding day ticket rate at the park ticket office.

You can renew Pass B! on our website and save you from filling in your details again, uploading the photo, etc. To renew it, click on this link and select the “Renew” button. Once you have renewed it, you will automatically receive your new Pass B! at the email address you indicated to us.

When there is a change in the rate to be applied (from children to general or from general to +65) Pass B cannot be renewed! In these cases you will have to buy your pass with the new applicable rate according to the particular conditions of the holder.

When renewing your passes or renewing and purchasing new passes you can also benefit from the HERD modality. It is necessary to purchase all the passes at the same time and it will be in the last step of the purchase, before paying, where you can check the Manada x3 or Manada x4 discount depending on the number of passes that you are finally going to renew.

BIOPARC will verify the data of the holder after the renewal, and may cancel the Pass B! in case of detecting that the particular data and conditions of the holder do not correspond to the rate of Pass B! renovated.

BIOPARC reserves the right to modify these conditions. Failure to comply with any of the obligations derived from these conditions by the Holder will entitle BIOPARC to cancel the Annual Pass B! without the right to a refund of the amount.
These rules will be applied and interpreted in accordance with Spanish legislation and the only use of the B! Annual Pass! will imply your acceptance. Any controversy that may arise from this contract will be settled in the Courts and Tribunals of Valencia.

Visit to the park

BIOPARC offers a “leisure with a cause” experience that allows you to discover some of the most beautiful and threatened African habitats. It must be taken into account that the animals are found in spaces designed to encourage them to develop their natural behaviors, many of them multispecies enclosures. The concept of zooimmersion allows us to have the sensation of walking through nature, so the contemplation of animals can be very different throughout the day. In this sense, we always recommend relaxing, enjoying and letting yourself be carried away by the beauty of wild nature, to stop in the places or in front of the animals that most motivate our attention or even as many people advise, visit some of the areas at different times. . 

BIOPARC offers a complete experience to enjoy up to an entire day, with an agenda of free activities throughout the day that complement the visit and are aimed at audiences of all ages. Finally, we also have all the restaurant services, cinema, children's play area, etc. to complete the BIOPARC experience.

BIOPARC enclosures are designed to offer maximum well-being and allow them to develop their natural behaviors. Many of the spaces are multispecies, which represents a beneficial enrichment for them and a greater attraction for the people who contemplate them. On the other hand, these enclosures show the visitor and educate about the complexity of natural ecosystems and the interrelationship between the different species that make them up. They have different spaces, they can be located in various areas and throughout the day they carry out different activities that, depending on the species, may include resting or sleeping for several hours and preferring to do so in the sun or the shade. It is necessary to understand the visit as a walk through nature, in which the animals do not behave in the same way during the day and we are the ones who have to, in some cases, discover where they are or visit the area at various times. .

Some animals may not be present in their enclosures for veterinary reasons, due to weather incidents or lack of light in the last moments of opening. 

BIOPARC Valencia has private underground parking sheltered from the sun and rain, for vehicles (up to 2.20m high). The maximum parking price for the visit (up to 10 hours, within parking opening hours) will be 7 euros. Parking hours: from 8:00 a.m. until one hour after the park closes. 

Yes, as long as its use is personal. No photographs or recordings may be taken for commercial purposes. For this type of actions, write to us at comunicacion@bioparcvalencia.es

Luggage storage service, located in the BIOPARC Valencia parking lot. Check the types and prices at this link Slogans – BIOPARC Valencia.

Within the park we have different restoration areas with a wide variety of choices, from complete menus to pizzas, hamburgers, sandwiches, etc. In all cases we offer children's options.

  • Samburu Restaurant, open every day.
  • Kidepo cafeteria, open every day. 
  • Ndoki area, open weekends and holidays. 
  • Ndoki Kiosk, open weekends and holidays. 

Vegetarians, vegans, celiacs or people with special diets can choose according to their preferences. You can also consult the allergen menu. LINK TO THE WEBSITE 



Park rules

It is not allowed to enter with food or drink except water in containers that are not glass. It can be accessed with baby food, as well as some snacks for younger boys and girls.

BIOPARC is a smoke-free space, including terraces. Check the areas authorized for smoking in the park.

It is prohibited to give them food. Respect their peace of mind. Do not touch them or throw objects at them, do not hit the glass or use the flash to photograph them.

It is not allowed to enter BIOPARC with any type of pet. 

Access is only allowed for guide dogs for blind people and assistance dogs, presenting the corresponding accreditations. The documentation provided must be current at the time of the visit and the supporting documents must be originals (photocopies are not valid). 

Due to the characteristics of the park, these visits require special attention, entail specific rules and it will not be possible to access the Madagascar area and the Educational Exhibition of the Amphitheater, so it is recommended to contact the park in advance, via email. info@bioparcvalencia.es or at 960.660.526, to have complete information and with the aim of speeding up and facilitating entry as much as possible.

If you have consulted our frequently asked questions but still have questions, you can contact us here.